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The Loud Exhale Over The Phone
Steve's Articles
- Love Therapy Over the Phone The HVAC industry’s seasonal peaks can result in a plethora of phone calls which exacerbate capacity and result in rescheduling residential customers. The rescheduling is done by the dispatchers and service reps….Read More
Monthly Archives: June 2011
Tenacity Trumps Almost Everything Else
Life Lesson Reflecting back on years of customer service management, the one personal attribute that trumped all others was TENACITY. Overcoming the myriad of service issues, defective products and difficult customers was made possible because I never succumbed to defeat.
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Teamwork & Service
Younger Days Teamwork, cooperation and mutual respect are lessons I learned in 1974 while working in a warehouse. It was my job to drive a forklift, unload trucks, and pick and ship orders. I was a blue-collar worker who wore … Continue reading
Posted in Customer Service, Uncategorized
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