Search Steve Coscia’s Blog
Steve TV
Saying "May I" Changes Everything
Steve's Articles
- Congruency and your Company’s Employees Service managers can usually attribute their customer service roots to a job they held as a teenager. My customer service career began in October 1970, when I landed a part-time job delivering groceries for a local market….Read More
Monthly Archives: July 2011
Cannibalism Occurs in Business
Old-time manufacturing professionals, like me, understand why cannibalism is not a good idea. No, not the “eat human flesh” type of cannibalism, I am referring to the practice of removing high-tech components (power supply, display, connector, etc.) from one product … Continue reading
Posted in Customer Service, Management, Uncategorized
Leave a comment
Why Smile?
Background Research A psychology experiment involving facial expressions produced a significant result. What Subjects Did Adult subjects repeated vowel sounds that forced their faces into various expressions. To mimic some of the characteristics of a smile, they made the long … Continue reading
Posted in Customer Service, Management, Uncategorized
Leave a comment
Landline Phones Soon To Be Obsolete?
Dumped My Landline Last year, I had my company’s landline phone removed and ported the office phone number to my Blackberry. Apparently, I wasn’t the only person doing this.
Posted in Customer Service, Management, Uncategorized
Leave a comment
Wink of an Eye
A person’s facial expression can convey a variety of emotions. For example, have you ever been in a crowded conference room, during a meeting, straining to understand highly-detailed PowerPoint slides delivered by a boring presenter?
Posted in Customer Service, Management, Uncategorized
Leave a comment
Mentors, Family & Passion
Ever have a job that was so good and easy to do that you couldn’t believe you were getting paid to do it? Following one’s passion has career advantages and a mentor can certainly help. Back in the 1970s, I … Continue reading
Posted in Customer Service, Management
Leave a comment
Elton John and Instant Gratification
During a recent drive in Southeast Pennsylvania, I listened to a Philadelphia talk radio host mention a recent Elton John concert. It was a lively talk-radio show where the host engaged his listeners in a dialogue about whether Elton John … Continue reading
Posted in Customer Service, Management
Leave a comment





