Monthly Archives: October 2011

What is empathy anyway?

Posted on October 28, 2011 by scoscia

Empathy enables one person to care for someone else.  It is empathy that gives us the capacity to understand how others feel.  One way to learn about empathy is to watch this 60 second video. CLICK HERE TO WATCH THE VIDEO

Posted in Customer Service, Management, Uncategorized | Leave a comment

To Steve Jobs

Posted on October 6, 2011 by scoscia

In 1985, I bought Apple’s new 128K Macintosh computer.  This was my first computer purchase and it established the benchmark for how computers should propel humans to new heights of creativity, innovation and productivity. It was an epiphany! The MAC and … Continue reading →

Posted in Customer Service, Management, Uncategorized | Leave a comment

Maximizing Presence & Help More Folks

Posted on October 1, 2011 by scoscia

Last week, I was one of the guest speakers at HVAC Comfortech which was hosted in Indianapolis, Indiana. Whenever I travel to a distant city, I seek local trade schools who use my company’s textbooks and curriculum so I can … Continue reading →

Posted in Customer Service, Management | Leave a comment