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- Tenacity and Customer Satisfaction Last month, I phoned an Atlanta hotel to verify my room reservation. I was speaking at a national trade conference and the host had made the hotel accommodations….Read More
Monthly Archives: December 2011
The Gift of Love
During the last year of his life, R. Buckminster Fuller, inventor, engineer, architect, mapmaker, lecturer, cosmologist, poet and visionary, was asked about how he kept himself going in times of great adversity. A person might expect Fuller to reply with … Continue reading
Posted in Customer Service, Management, Uncategorized
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FaceBook Deadbeats
Every now and then, it’s good to purge. Some folks clean out their closets and others empty the kitchen drawer that gathers household paraphernalia. I do both. Recently, I noticed my FB newsfeed was getting clogged with news from folks … Continue reading
Posted in Customer Service, Management, Uncategorized
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