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- The Customer is Always Right John Landis is the owner of Landis Plumbing and Heating. One of his residential customers, Mrs. Edmonds lives alone in a big house and Mrs. Edmonds has refused John’s invitation to invest in a service maintenance plan….Read More
Monthly Archives: March 2012
What are Contractors Really Saying About Trade Schools!
67% of contractors said they hire from trade schools. 75% of contractors indicate that they’re either very satisfied or satisfied with trade school graduates. These are positive metrics. And we can always improve. The top two areas where contractors would like … Continue reading
Posted in Customer Service, Management, Uncategorized
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The Old Neighborhood!
Went to Long Island, NY this week for business and had the opportunity to visit the old neighborhood. Great memories! The street on which I grew up was inhabited by scores of children from various ethnic backgrounds with last names … Continue reading
Posted in Customer Service, Management, Uncategorized
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Live in the Present!
Do you live in the past, present or future? While much can be learned from the past, dwelling on regret can waste emotional resources. Worrying about the future is an attempt to gain control over something we can’t – often … Continue reading
Posted in Customer Service, Management
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Should the Supply House counter talk about booze?
Booze, Bartenders and a Bum Economy! The article is based on an actual site visit during a recent business trip.
Posted in Customer Service, Management, Uncategorized
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Patton on Goal Setting
“Once you’ve set your sights on a goal, every fiber of your being must be focused on it. Don’t stop until you’ve gained your objective.” George S. Patton
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