Monthly Archives: June 2012

Employers Can’t Find Skilled Workers!

Posted on June 25, 2012 by scoscia

How can this be? ManpowerGroup, a world leader in the workforce solutions, reports that 49 percent of U.S. employers are experiencing difficulty filling mission critical positions within their organizations. According to the more than 1,300 U.S. employers surveyed, the positions … Continue reading →

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Customer Service Handbook – Skyrocketing Sales

Posted on June 19, 2012 by scoscia

The June issue of HVACR Distribution Business Magazine published an article about the skyrocketing sales of my Customer Service Handbook. To read the article, click here. Learn more about the book by clicking on the below image.  Article excerpt: “Regarded by … Continue reading →

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Did your dad teach you meaningful life skills? Happy Father’s Day!

Posted on June 14, 2012 by scoscia

My dad taught me to put the tools away and about being organized – a lesson that still serves me well.  Watch a 90-second commemorative Father’s Day video.  I think you’ll like it.  Click on the image below to watch … Continue reading →

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The Devil Is In The Details

Posted on June 4, 2012 by scoscia

While speaking at a recent association meeting, I discussed the phenomenon of distinguishing similar sounding consonants over the phone. I explained, for example, how a telephone did not accurately transmit the subtle differences between the letters “S” and “F”. One of … Continue reading →

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