Steve Coscia is one of the most widely published and quoted authorities in trade publications on the topics of customer service and soft skills. A partial list of companies that use his customer service strategies includes Dell Computer, Motorola and Milwaukee Power Tools.
His soft skills curriculum is taught worldwide at colleges, trade schools and apprenticeship training centers. Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their members.
Coscia’s clients make more money through better customer retention, increased upselling and heightened awareness to how stress can limit productivity and effectiveness. Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
An avid researcher of customer service trends, Coscia conducted one of the industry’s first studies of stress in the customer service environment. This survey revealed the causes of stress along with the most common manifestations of post-stress behavior among customer service professionals. Tele-Stress is a registered trademark of Coscia Communications. His books, videos, audio programs and e-learning have helped thousands of customer service professionals.
In past days, Coscia was a professional musician and he still enjoys playing music and having fun.
Coscia resides in the Philadelphia area with his wife and son. He completed the Marine Corp Marathon in 1991 and he ran the Philadelphia Half-Marathon five times. When he is not writing or speaking, Coscia enjoys riding motorcycles and he likes the outdoors.