Comments for Steve Coscia's Blog

Comment on Knowing Your Stuff! by IE3 Buzz: Know Your Stuff – IE3: Indoor Environment & Energy Efficiency

Fri, 26 Oct 2012 17:09:08 +0000

[...] what they are talking about. It sadly happens all the time though in various retail situations. In a recent blog, Steve Coscia talks about an experience he had with an uninformed shoe salesman. Please, don’t let this be you…you’re your [...]

Comment on Employers Can’t Find Skilled Workers! by Jim Taylor, CRE, CPE, CPMM

Jim Taylor, CRE, CPE, CPMM — Mon, 25 Jun 2012 23:26:47 +0000

The latter I think. I teach technical courses. I’m amazed at the lack of curiosity and imagination many students (20 to 40 years old) exhibit today.

Comment on Tough Moms Build Character by Joe

Joe — Wed, 16 May 2012 14:59:41 +0000

GREAT!!
Diffs. beetween our Mom’s. Mary Coscia: No Diff.
Dads were much alike (diff. names). My guess, Influence from our dads.
My mom was tough in one item: “NO’ That remains (critic).
Dad was easy BUT based on behavior. Normal always “YES”.
As customer service: Feedback, Collaboration (get to the point).
How about these? Never physical contact (Mother, All the time).
Raising voice i.e. Loud Italian and get/keep attention (normal).
My Mom still calls names (dad did not. e.g. You’re an A H, Kick your A.
At age 91, will not change.
HUGE DIFF. Three children Takes Sides (remains).
She still accepts, control from one opponent and takes that side without the other’s words (judgmental). NOT MY DAD!!!
I can go on & on.
Your Mother’s toughness: Losing Marilyn (tough call). I was there. I noticed.
She had to be tough.
Joe

Comment on Knowing Your Stuff! by Carissa

Carissa — Mon, 14 May 2012 19:08:33 +0000

Oh my goodness! How frustrated and helpless you must have felt.

I completely agree with you- it’s a matter about having a vested interest and CARING about something. Train all you want, but if you have an employee that simply doesn’t CARE, all you get is lackluster performance. If I was at the same store, and the employee didn’t know about the sale, but took a vested interest in finding the perfect shoe for me, it wouldn’t have been nearly as unbearable as an experience. I hope you eventually found your shoe…. at a different store of course!

Comment on Knowing Your Stuff! by IE3 Buzz: Know Your Stuff | IE3

IE3 Buzz: Know Your Stuff | IE3 — Mon, 14 May 2012 16:00:24 +0000

Comment on Procrastination can be an Addiction by Dorothy DiCristo

Dorothy DiCristo — Tue, 01 May 2012 12:19:35 +0000

Love this Steve. Keep em coming. Enjoy Georgia.

Comment on Terrible Hotel – Keeps Getting Worse by Joe Coscia

Joe Coscia — Fri, 20 Apr 2012 16:21:55 +0000

Steve,
Polite; Never surrender. Play Dumb with a calm question voice.
Find the upper management direct in Hotel or over chain(s)head, even major hotel concerns (maybe BBB).
Ask a question to one who knows what you’re talking about with common experience (still dumb Q) .
I have a question. I hope this makes sense.
Now you already understand the problem, There is a better way to resolve this.
Would it be better to resolve my loss based on whose expense.
My mouth guard is my property in your possesion. If there was only a mistake and trashed it, without normal lost & found, I can have another replacement for $$$.
Does it makes sense to only expend (responsibility) a few dollars than expend more time consuming and funds that MAY end on TV (publicity)(newpaper) or in Court. Expand using cause/effect.
Add in: My expertise/reason I checked in was to promote Cust Service in all areas (not just/only hotels). As a customer My needs have not yet been met.
It is not just a toothbrush or toothpaste. It is a medical requirement.
My quess (on this Q) Is to come to terms and discover another diff.
I would only suggest, who found it, what/how/when happened.
Since it was your responsibility, Would your firm cover this extra expanse on my part? OR consider the time and expense of a law firm for your defense.
Have you ever noticed People’s Court or Judge Judy on TV?
What avenue would you enjoy a walk?

That’s a calm threat. He is in a corner. No way out!!!!
I have also used this: Try this. I always teach my own employees.
“It takes Months to find one customer and Seconds to lose one”.
Positive words move slower and closer. Negative words spread as wild fire.
(reputation). How much time and expense is more important?
Can you help me? I am attempting to help you!! (that’s the close)

Comment on Unemployed Are Not Helping Themselves by James Taylor, CPE, CPMM

James Taylor, CPE, CPMM — Fri, 04 Nov 2011 15:16:53 +0000

Add to that the fact that our schools don’t prepare students for the real world. If a student is not college bound, they ignore them. We need to return shop class, along with computer and robotics classes to our schools. We need to make skilled trades as prestigious as investment banking. Not everyone is suitable for college, and many who do go are not enrolling in courses that have real futures.

Comment on Unemployed Are Not Helping Themselves by Alan Givens

Alan Givens — Fri, 04 Nov 2011 10:56:02 +0000

I could not agree more, we might have a slight unemployment problem. We have a huge lazy, don’t want to get off my ass, entitlement mentality, let everyone working pay me to sit on my ass problem today.