Most people begin their morning with a positive attitude. Each new day brings a sense of optimism and fresh opportunity. The key to a productive day is, don’t lose your positive edge.
Service professionals will encounter an infrequent early morning call from a frustrated customer who apparently had been rehearsing a tirade. This customer is locked and loaded. This customer knows exactly WHAT he/she will say and HOW he/she will say it.
Appropriately named Dreaded Morning Calls, these encounters can ruin your day and destroy your productivity – but only if you let it. What’s the remedy?
A brief pause, a slow deep breath and rational thinking will deliver the much-needed calm to yield a constructive outcome. So be on guard and prepared for the worst thing that can happen. Develop a new habit: a brief pause, a slow deep breath and rational thinking.
