Business momentum is a powerful force. Among service operations, the momentum can easily be attributed to the rhythm of customer transactions. Satisfied customers keep coming back and they tend to create more business momentum.
When I used to run long distances, momentum was vital to ensure that my pace and finishing time would not lag. Running up hills required a special effort of leaning into the hill, keeping one foot in front of the other and looking up toward the hill’s crest. Running downhill required a different effort of going with the downhill flow and not wasting valuable energy on slowing down to offset the gravitation pull downward.
Runners who master their downhill technique achieve two big benefits. Firstly, the increased pace helps to improve the overall finishing time due to the increased pace and secondly, the descent helps to conserve energy resources for the inevitable uphill climb. The improved momentum achieved in downhill mastery is a key component for personal improvement.
Likewise, leveraging the natural forces of the golden rule builds more positive momentum and helps to accelerate business growth and conserve resources for the inevitable problems which may arise.
Managers are urged to keep the momentum going by treating customers the way they wish to be treated. It’s as simple as that.