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- Customer Service Dirty Little Secrets One of the most courageous tactics in the world of customer service involves a situation that is infrequent yet volatile. Handling these events with a spirit of fearlessness is vital for customer service success and for long-term sanity….Read More
Tag Archives: coscia
Tablets Impact on PC Industry Change
Based on the AMERICAN CUSTOMER SATISFACTION INDEX (ACSI), customer satisfaction with personal computers of all types (desktop, laptop, and tablet) is at an all-time high of 80%, up 2.6% from the 78% score of 2010 and 2011. Part of the … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged acsi, change, coscia, customer service, start, steve coscia, tablet
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Paula Cole’s Next Album Release – RAVEN
Paula Cole’s next album will be an independent release entitled, Raven, and she is raising the production money through fan pledges. For me, Paula’s live performances are emotional and very personal. Saw her perform at the World Cafe in Philadelphia last … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, music, paula cole, steve coscia
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Pre-Speech – Piano Jazz
Most conference centers are designed to accommodate seminars, registration activity and the usual business networking. I rarely see a piano in a conference foyer. So, imagine my surprise when I found a beautiful, white baby grand piano just outside the … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged comfortech, coscia, customer service, music, piano
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Trade School Students – Candid and Courageous
Last week, a group of candid and courageous trade school students at Laney College in Oakland, California taught me an interesting lesson. How? Keep reading. It all began years ago, when I met Nick Kyriakopedi, Laney College’s HVAC and Electrical … Continue reading
A blast from the past. It may surprise you.
Compiling 30 year-old photos into a high-tech collage can be fun. I used Animoto to create this 30 second compilation. Enjoy! Click on the link below. Steve-animoto_video
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, hvac, irate customers, music, plumbing, service, service excellence, steve coscia, tele-stress
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Did your dad teach you meaningful life skills? Happy Father’s Day!
My dad taught me to put the tools away and about being organized – a lesson that still serves me well. Watch a 90-second commemorative Father’s Day video. I think you’ll like it. Click on the image below to watch … Continue reading
