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- Customer Service Dirty Little Secrets One of the most courageous tactics in the world of customer service involves a situation that is infrequent yet volatile. Handling these events with a spirit of fearlessness is vital for customer service success and for long-term sanity….Read More
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Tough Moms Build Character
Throughout my management career, I have maintained a level of toughness and inflexibility concerning best practices. Latent potential is something almost every one has in abundance, although allowing it to surface is hard to do on our own. Often someone … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, courage, customer service, excellence, hvac, latent, mom, mother, plumbing, potential, process, service, steve coscia
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