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- More Profit through Tough Management Service managers can usually attribute their customer service roots to a job they held as a teenager. My customer service career began in October 1970, when I landed a part-time job delivering groceries for a local market….Read More
Tag Archives: customer greeting
Terrible Hotel Check-In Yesterday – NOT World-Class Customer Service
She was busy and preoccupied when I approached the hotel registration desk. After a few seconds, she put down her pen, exhaled loudly and looked up at me. I clearly felt like an interruption to whatever paperwork she was scrutinizing … Continue reading
