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- Social Networking and The New Economy The pervasive use of online networking sites such as Facebook and Twitter have changed the way we keep in touch and share information. Business professionals have joined the ranks of frequent visitors to social networking sites….Read More
Tag Archives: customer service
Tablets Impact on PC Industry Change
Based on the AMERICAN CUSTOMER SATISFACTION INDEX (ACSI), customer satisfaction with personal computers of all types (desktop, laptop, and tablet) is at an all-time high of 80%, up 2.6% from the 78% score of 2010 and 2011. Part of the … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged acsi, change, coscia, customer service, start, steve coscia, tablet
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Pre-Speech – Piano Jazz
Most conference centers are designed to accommodate seminars, registration activity and the usual business networking. I rarely see a piano in a conference foyer. So, imagine my surprise when I found a beautiful, white baby grand piano just outside the … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged comfortech, coscia, customer service, music, piano
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Trade School Students – Candid and Courageous
Last week, a group of candid and courageous trade school students at Laney College in Oakland, California taught me an interesting lesson. How? Keep reading. It all began years ago, when I met Nick Kyriakopedi, Laney College’s HVAC and Electrical … Continue reading
What Are Contractors Really Saying About Trade Schools?
The August issue of Contractor Magazine features statistics from our survey entitled: What Contractors are Really Saying About Trade Schools. Click here to download the complete survey. See the Contractor Magazine cover here.
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged college, contractor, customer service, hvac, plumbing, soft skills, survey, trade school
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A blast from the past. It may surprise you.
Compiling 30 year-old photos into a high-tech collage can be fun. I used Animoto to create this 30 second compilation. Enjoy! Click on the link below. Steve-animoto_video
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, hvac, irate customers, music, plumbing, service, service excellence, steve coscia, tele-stress
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Did your dad teach you meaningful life skills? Happy Father’s Day!
My dad taught me to put the tools away and about being organized – a lesson that still serves me well. Watch a 90-second commemorative Father’s Day video. I think you’ll like it. Click on the image below to watch … Continue reading
The Devil Is In The Details
While speaking at a recent association meeting, I discussed the phenomenon of distinguishing similar sounding consonants over the phone. I explained, for example, how a telephone did not accurately transmit the subtle differences between the letters “S” and “F”. One of … Continue reading
