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- Customer Service Dirty Little Secrets One of the most courageous tactics in the world of customer service involves a situation that is infrequent yet volatile. Handling these events with a spirit of fearlessness is vital for customer service success and for long-term sanity….Read More
Tag Archives: customer service seminars
Service Manager Toughness – Keep The Bar High
This week, I will be speaking at the Mechanical Systems Week conference in Chicago. My speech title is Service Managers: Keep The Bar High. To watch a preview, click below.
Customer Service Handbook – Skyrocketing Sales
The June issue of HVACR Distribution Business Magazine published an article about the skyrocketing sales of my Customer Service Handbook. To read the article, click here. Learn more about the book by clicking on the below image. Article excerpt: “Regarded by … Continue reading →
Posted in Customer Service, Hospitality, Management, Uncategorized |
Tagged coscia, customer service, customer service seminars, customer service training, empathy, hvac, hvacr, irate customers, listening, plumbing |
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