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- Good Listening and Asking Questions The best communicators are people who have learned that good communication happens when someone speaks and another person hears, qualifies, and then understands what was spoken….Read More
Tag Archives: excellent service
Dreaded Morning Service Calls!
Most people begin their morning with a positive attitude. Each new day brings a sense of optimism and fresh opportunity. The key to a productive day is, don’t lose your positive edge. Service professionals will encounter an infrequent early morning … Continue reading
Retail Zombies – They’re NOT World-Class Service Pros
During a recent trip to my local home improvement superstore, I encountered retail zombies. You have probably seen them before. They walk slowly, resist making eye contact and have no interest in your well-being – they’re not world-class customer service … Continue reading
The Best Customer Service Professionals Lead The Way
Every industry has its leaders. In the music business, I have long held the opinion that most of the great rock and roll guitar work since the 1970s and beyond is the result of his recording session which occurred on … Continue reading
Customer Service Work Requires Speed and Enthusiasm
Serving customers is not for the faint of heart. This requires boat loads of patience and empathy. More importantly; quick thinking, fast follow up and enthusiasm are mandatory. Roger Bannister’s quote about speed is the best: “Every morning in Africa, … Continue reading
