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- Follow Up as a Back To Basics Approach A local Chamber of Commerce recently hosted my speech on the topic of how to tell a “Signature Story.” It’s a topic that I feel passionate about and my enthusiasm must have been contagious….Read More
Tag Archives: handling complaints
Retail Zombies – They’re NOT World-Class Service Pros
During a recent trip to my local home improvement superstore, I encountered retail zombies. You have probably seen them before. They walk slowly, resist making eye contact and have no interest in your well-being – they’re not world-class customer service … Continue reading
Terrible Hotel – Keeps Getting Worse
Last Saturday, I blogged about a disappointing Atlanta hotel check-in. You can read about it here. After a weekend in Atlanta, the hotel situation got worse. On Sunday afternoon, while at the the airport, I remembered that I left behind … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged bad service, customer service, handling complaints, hospitality, hotel, travel, travel hospitality
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The Best Customer Service Professionals Lead The Way
Every industry has its leaders. In the music business, I have long held the opinion that most of the great rock and roll guitar work since the 1970s and beyond is the result of his recording session which occurred on … Continue reading
