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- The Art of Saying "No" Every service and sales professional faces the same dilemma on a daily basis whether customers contact them via telephone, walk in to their establishment, or correspond in writing….Read More
Tag Archives: handling stress
Listening is MORE than Hearing
A person’s mind-drift experience can happen to almost anyone. Minddrifting (or mental wandering, wandering mind, daydreaming, la-la land, etc.) is a cognitive phenomenon in the brain wherein one’s attention becomes distracted from the task at hand and strays into unrelated … Continue reading →
Posted in Customer Service, Hospitality, Management, Uncategorized |
Tagged coscia, customer service, customer service training, excellent service, handling stress, hospitality service, hvac, irate customers, listen, listening skills, plumbing, start, steve coscia, stress, stress relief |
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