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- Tenacity and Customer Satisfaction Last month, I phoned an Atlanta hotel to verify my room reservation. I was speaking at a national trade conference and the host had made the hotel accommodations….Read More
Tag Archives: hotel
Hotel Check-In – The First Impression!
My last two Marriott hotel check-ins were less than stellar and both experiences lacked smiles at the registration desk. The smile is FREE. Guests want to feel as though you are happy to see them. Guests want to feel like … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, hospitality, hotel, marriott, service, smile, travel, travel hospitality
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Terrible Hotel – Keeps Getting Worse
Last Saturday, I blogged about a disappointing Atlanta hotel check-in. You can read about it here. After a weekend in Atlanta, the hotel situation got worse. On Sunday afternoon, while at the the airport, I remembered that I left behind … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged bad service, customer service, handling complaints, hospitality, hotel, travel, travel hospitality
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Terrible Hotel Check-In Yesterday – NOT World-Class Customer Service
She was busy and preoccupied when I approached the hotel registration desk. After a few seconds, she put down her pen, exhaled loudly and looked up at me. I clearly felt like an interruption to whatever paperwork she was scrutinizing … Continue reading
