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- Service Vampires and the Anemic Service Placebo Monday is usually the busiest day for service operations – voluminous calls and requests from weekend warriors….Read More
Tag Archives: hvac
Trade School Students – Candid and Courageous
Last week, a group of candid and courageous trade school students at Laney College in Oakland, California taught me an interesting lesson. How? Keep reading. It all began years ago, when I met Nick Kyriakopedi, Laney College’s HVAC and Electrical … Continue reading
What Are Contractors Really Saying About Trade Schools?
The August issue of Contractor Magazine features statistics from our survey entitled: What Contractors are Really Saying About Trade Schools. Click here to download the complete survey. See the Contractor Magazine cover here.
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged college, contractor, customer service, hvac, plumbing, soft skills, survey, trade school
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A blast from the past. It may surprise you.
Compiling 30 year-old photos into a high-tech collage can be fun. I used Animoto to create this 30 second compilation. Enjoy! Click on the link below. Steve-animoto_video
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, hvac, irate customers, music, plumbing, service, service excellence, steve coscia, tele-stress
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Employers Can’t Find Skilled Workers!
How can this be? ManpowerGroup, a world leader in the workforce solutions, reports that 49 percent of U.S. employers are experiencing difficulty filling mission critical positions within their organizations. According to the more than 1,300 U.S. employers surveyed, the positions … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged employment, help-wanted, hvac, job, jobs, labor, manpower, plumbing, service, skills, soft skills, trades
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Did your dad teach you meaningful life skills? Happy Father’s Day!
My dad taught me to put the tools away and about being organized – a lesson that still serves me well. Watch a 90-second commemorative Father’s Day video. I think you’ll like it. Click on the image below to watch … Continue reading
The Devil Is In The Details
While speaking at a recent association meeting, I discussed the phenomenon of distinguishing similar sounding consonants over the phone. I explained, for example, how a telephone did not accurately transmit the subtle differences between the letters “S” and “F”. One of … Continue reading
