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- Extreme and Hostile Thermal Environments Enduring the rigors of hostile work environments, such as when an HVAC technician works in an attic on a hot summer day, can also affect a service professional’s demeanor….Read More
Tag Archives: irate customers
A blast from the past. It may surprise you.
Compiling 30 year-old photos into a high-tech collage can be fun. I used Animoto to create this 30 second compilation. Enjoy! Click on the link below. Steve-animoto_video
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, hvac, irate customers, music, plumbing, service, service excellence, steve coscia, tele-stress
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Did your dad teach you meaningful life skills? Happy Father’s Day!
My dad taught me to put the tools away and about being organized – a lesson that still serves me well. Watch a 90-second commemorative Father’s Day video. I think you’ll like it. Click on the image below to watch … Continue reading
The Devil Is In The Details
While speaking at a recent association meeting, I discussed the phenomenon of distinguishing similar sounding consonants over the phone. I explained, for example, how a telephone did not accurately transmit the subtle differences between the letters “S” and “F”. One of … Continue reading
Dreaded Morning Service Calls!
Most people begin their morning with a positive attitude. Each new day brings a sense of optimism and fresh opportunity. The key to a productive day is, don’t lose your positive edge. Service professionals will encounter an infrequent early morning … Continue reading
Knowing Your Stuff!
During a recent trip to a sporting goods super-store I noticed a flier on the counter, which advertised a sale on cross-training shoes. Since I do a lot of walking a worthy shoe discount is always welcome. I assumed that the shoe … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, customers, irate customers, product knowledge, sales, shoes, sneakers, sporting goods, sports, steve coscia
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Macon Journal
Charming city. Lots of trees, gardens and brick sidewalks. I am here for a writer’s conference named; “Macon Whoopee.” There is a nice easy-going momentum in the south. Macon’s sidewalk cafes are wonderful. Last night I dined at The Rookery … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, customers, hvac, irate customers, macon, otis redding, plumbing
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The Best Customer Service Professionals Lead The Way
Every industry has its leaders. In the music business, I have long held the opinion that most of the great rock and roll guitar work since the 1970s and beyond is the result of his recording session which occurred on … Continue reading
