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- Follow Up as a Back To Basics Approach A local Chamber of Commerce recently hosted my speech on the topic of how to tell a “Signature Story.” It’s a topic that I feel passionate about and my enthusiasm must have been contagious….Read More
Tag Archives: listen
Listening is MORE than Hearing
A person’s mind-drift experience can happen to almost anyone. Minddrifting (or mental wandering, wandering mind, daydreaming, la-la land, etc.) is a cognitive phenomenon in the brain wherein one’s attention becomes distracted from the task at hand and strays into unrelated … Continue reading →
Posted in Customer Service, Hospitality, Management, Uncategorized |
Tagged coscia, customer service, customer service training, excellent service, handling stress, hospitality service, hvac, irate customers, listen, listening skills, plumbing, start, steve coscia, stress, stress relief |
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