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Tag Archives: listening skills
This week, I will be speaking at the Mechanical Systems Week conference in Chicago. My speech title is Service Managers: Keep The Bar High. To watch a preview, click below.
A person’s mind-drift experience can happen to almost anyone. Minddrifting (or mental wandering, wandering mind, daydreaming, la-la land, etc.) is a cognitive phenomenon in the brain wherein one’s attention becomes distracted from the task at hand and strays into unrelated … Continue reading