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- How Old is Your Daughter? Among the many questions that a young technician might ask a residential customer first might be, “Where is the thermostat?” or something else related to the equipment….Read More
Tag Archives: listening skills
Service Manager Toughness – Keep The Bar High
This week, I will be speaking at the Mechanical Systems Week conference in Chicago. My speech title is Service Managers: Keep The Bar High. To watch a preview, click below.
Listening is MORE than Hearing
A person’s mind-drift experience can happen to almost anyone. Minddrifting (or mental wandering, wandering mind, daydreaming, la-la land, etc.) is a cognitive phenomenon in the brain wherein one’s attention becomes distracted from the task at hand and strays into unrelated … Continue reading →
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Tagged coscia, customer service, customer service training, excellent service, handling stress, hospitality service, hvac, irate customers, listen, listening skills, plumbing, start, steve coscia, stress, stress relief |
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