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- Sex, Bravado and Too Much Talk Residential service companies provide more than skilled labor. A plumbing and heating technician is given a sacred trust when he or she enters the home of a valued customer….Read More
Tag Archives: listening
Beware of the Absolute Extremes!
What are Absolute Extremes? They are words such as always, all, never and every. These words are almost never accurate and they can confuse customers and fuel confrontation. The best strategy is to avoid using Absolute Extremes. Here are a … Continue reading →
Posted in Customer Service, Hospitality, Management, Uncategorized |
Tagged coscia, customer service, hvac, irate customers, listening, service, start, steve coscia |
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Customer Service Handbook – Skyrocketing Sales
The June issue of HVACR Distribution Business Magazine published an article about the skyrocketing sales of my Customer Service Handbook. To read the article, click here. Learn more about the book by clicking on the below image. Article excerpt: “Regarded by … Continue reading →
Posted in Customer Service, Hospitality, Management, Uncategorized |
Tagged coscia, customer service, customer service seminars, customer service training, empathy, hvac, hvacr, irate customers, listening, plumbing |
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