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- The Art of Saying "No" Every service and sales professional faces the same dilemma on a daily basis whether customers contact them via telephone, walk in to their establishment, or correspond in writing….Read More
Tag Archives: mother
Tough Moms Build Character
Throughout my management career, I have maintained a level of toughness and inflexibility concerning best practices. Latent potential is something almost every one has in abundance, although allowing it to surface is hard to do on our own. Often someone … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, courage, customer service, excellence, hvac, latent, mom, mother, plumbing, potential, process, service, steve coscia
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