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- Tenacity and Customer Satisfaction Last month, I phoned an Atlanta hotel to verify my room reservation. I was speaking at a national trade conference and the host had made the hotel accommodations….Read More
Tag Archives: smile
Hotel Check-In – The First Impression!
My last two Marriott hotel check-ins were less than stellar and both experiences lacked smiles at the registration desk. The smile is FREE. Guests want to feel as though you are happy to see them. Guests want to feel like … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, hospitality, hotel, marriott, service, smile, travel, travel hospitality
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