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- The Customer is Always Right John Landis is the owner of Landis Plumbing and Heating. One of his residential customers, Mrs. Edmonds lives alone in a big house and Mrs. Edmonds has refused John’s invitation to invest in a service maintenance plan….Read More
Tag Archives: sneakers
Knowing Your Stuff!
During a recent trip to a sporting goods super-store I noticed a flier on the counter, which advertised a sale on cross-training shoes. Since I do a lot of walking a worthy shoe discount is always welcome. I assumed that the shoe … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, customers, irate customers, product knowledge, sales, shoes, sneakers, sporting goods, sports, steve coscia
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