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- Extreme and Hostile Thermal Environments Enduring the rigors of hostile work environments, such as when an HVAC technician works in an attic on a hot summer day, can also affect a service professional’s demeanor….Read More
Tag Archives: soft skills
What Are Contractors Really Saying About Trade Schools?
The August issue of Contractor Magazine features statistics from our survey entitled: What Contractors are Really Saying About Trade Schools. Click here to download the complete survey. See the Contractor Magazine cover here.
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged college, contractor, customer service, hvac, plumbing, soft skills, survey, trade school
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Employers Can’t Find Skilled Workers!
How can this be? ManpowerGroup, a world leader in the workforce solutions, reports that 49 percent of U.S. employers are experiencing difficulty filling mission critical positions within their organizations. According to the more than 1,300 U.S. employers surveyed, the positions … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged employment, help-wanted, hvac, job, jobs, labor, manpower, plumbing, service, skills, soft skills, trades
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The Best Customer Service Professionals Lead The Way
Every industry has its leaders. In the music business, I have long held the opinion that most of the great rock and roll guitar work since the 1970s and beyond is the result of his recording session which occurred on … Continue reading
Customer Service Work Requires Speed and Enthusiasm
Serving customers is not for the faint of heart. This requires boat loads of patience and empathy. More importantly; quick thinking, fast follow up and enthusiasm are mandatory. Roger Bannister’s quote about speed is the best: “Every morning in Africa, … Continue reading
Soft Skills Impact Career Success
Technical students at Everest Instiute in Decatur, GA have a keen understanding that soft skills can impact their career success. What are soft skills? They are behaviors such as attitude, listening, proper attire and conveying empathy. Mastering these skills enables Everest … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, soft skills, steve coscia, technicians, trade school
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