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Tablets Impact on PC Industry Change

Posted on September 27, 2012 by scoscia

Based on the AMERICAN CUSTOMER SATISFACTION INDEX (ACSI), customer satisfaction with personal computers of all types (desktop, laptop, and tablet) is at an all-time high of 80%, up 2.6% from the 78% score of 2010 and 2011. Part of the … Continue reading →

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Beware of the Absolute Extremes!

Posted on July 16, 2012 by scoscia

What are Absolute Extremes? They are words such as always, all, never and every. These words are almost never accurate and they can confuse customers and fuel confrontation. The best strategy is to avoid using Absolute Extremes. Here are a … Continue reading →

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Listening is MORE than Hearing

Posted on May 22, 2012 by scoscia

A person’s mind-drift experience can happen to almost anyone. Minddrifting (or mental wandering, wandering mind, daydreaming, la-la land, etc.) is a cognitive phenomenon in the brain wherein one’s attention becomes distracted from the task at hand and strays into unrelated … Continue reading →

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