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- More Profit through Tough Management Service managers can usually attribute their customer service roots to a job they held as a teenager. My customer service career began in October 1970, when I landed a part-time job delivering groceries for a local market….Read More
Tag Archives: staying calm
Customer Service Reps Should Use Restraint, not Retaliation!
An irate customer’s behavior is unpleasant, but if you feel the temptation to retaliate, don’t. This will only escalate a situation. Behave like a world-class customer service professional. Speaking in a calm consistent tone will help the customer adjust to … Continue reading →
