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- Rock Guitar and The Golden Rule I have long held the opinion that most of the great rock and roll guitar work since the 1970s is the result of a single recording session which occurred on March 29, 1967 in New York City….Read More
Tag Archives: steve coscia
Tablets Impact on PC Industry Change
Based on the AMERICAN CUSTOMER SATISFACTION INDEX (ACSI), customer satisfaction with personal computers of all types (desktop, laptop, and tablet) is at an all-time high of 80%, up 2.6% from the 78% score of 2010 and 2011. Part of the … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged acsi, change, coscia, customer service, start, steve coscia, tablet
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Paula Cole’s Next Album Release – RAVEN
Paula Cole’s next album will be an independent release entitled, Raven, and she is raising the production money through fan pledges. For me, Paula’s live performances are emotional and very personal. Saw her perform at the World Cafe in Philadelphia last … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, music, paula cole, steve coscia
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Trade School Students – Candid and Courageous
Last week, a group of candid and courageous trade school students at Laney College in Oakland, California taught me an interesting lesson. How? Keep reading. It all began years ago, when I met Nick Kyriakopedi, Laney College’s HVAC and Electrical … Continue reading
A blast from the past. It may surprise you.
Compiling 30 year-old photos into a high-tech collage can be fun. I used Animoto to create this 30 second compilation. Enjoy! Click on the link below. Steve-animoto_video
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, hvac, irate customers, music, plumbing, service, service excellence, steve coscia, tele-stress
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Did your dad teach you meaningful life skills? Happy Father’s Day!
My dad taught me to put the tools away and about being organized – a lesson that still serves me well. Watch a 90-second commemorative Father’s Day video. I think you’ll like it. Click on the image below to watch … Continue reading
Dreaded Morning Service Calls!
Most people begin their morning with a positive attitude. Each new day brings a sense of optimism and fresh opportunity. The key to a productive day is, don’t lose your positive edge. Service professionals will encounter an infrequent early morning … Continue reading
Tough Moms Build Character
Throughout my management career, I have maintained a level of toughness and inflexibility concerning best practices. Latent potential is something almost every one has in abundance, although allowing it to surface is hard to do on our own. Often someone … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, courage, customer service, excellence, hvac, latent, mom, mother, plumbing, potential, process, service, steve coscia
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Knowing Your Stuff!
During a recent trip to a sporting goods super-store I noticed a flier on the counter, which advertised a sale on cross-training shoes. Since I do a lot of walking a worthy shoe discount is always welcome. I assumed that the shoe … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged coscia, customer service, customers, irate customers, product knowledge, sales, shoes, sneakers, sporting goods, sports, steve coscia
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