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- Telephone Therapy I have urged service professionals to allow an upset customer to vent as a key strategy towards building rapport. When customers vent, they need to tell their whole story. “Venting is therapeutic,” I would say….Read More
Tag Archives: trades
Employers Can’t Find Skilled Workers!
How can this be? ManpowerGroup, a world leader in the workforce solutions, reports that 49 percent of U.S. employers are experiencing difficulty filling mission critical positions within their organizations. According to the more than 1,300 U.S. employers surveyed, the positions … Continue reading
Posted in Customer Service, Hospitality, Management, Uncategorized
Tagged employment, help-wanted, hvac, job, jobs, labor, manpower, plumbing, service, skills, soft skills, trades
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