Last Saturday, I blogged about a disappointing Atlanta hotel check-in. You can read about it here. After a weekend in Atlanta, the hotel situation got worse.
On Sunday afternoon, while at the the airport, I remembered that I left behind an electric toothbrush and a toiletry bag in my hotel room. I phoned the hotel, explained my situation and was asked to leave a message for the housekeeping staff. The hotel wasn’t able to provide an answer about the missing items until Thursday – it took four days for the hotel staff to admit that the items were accidentally thrown away.
The items left behind are easy to replace … except for the mouthguard. Very frustrating! In my opinion, this hotel suffers from a lack of standard operating procedure.
The hotel’s general manager accommodated me with additional hotel reward points. I’d rather have my mouthguard.